---
title: "High Intensity User Service"
ocid: "ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST"
published: "2025-02-21"
---

# High Intensity User Service

Buyer: CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54

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## Summary

The Central and North West London NHS Foundation Trust is currently in the tender stage of procuring a High Intensity User Service aimed at supporting individuals across the North West London Boroughs of Kensington & Chelsea, Westminster, and Hillingdon. This procurement, classified under the industry category of Hospital Support Services (CPV code: 85112000), seeks to commission a provider to implement a social, non-clinical approach to address recurring A&E visits and hospital readmissions. The tender is in an open procedure and has a submission deadline on 24th March 2025 at 12:00 PM. The contract is set to begin on 1st August 2025 and will end on 31st July 2026, with an estimated value of £975,000.

This tender represents a significant opportunity for businesses specialising in health and social care services, particularly those comfortable with non-clinical, holistic approaches to patient support. Small and medium-sized enterprises (SMEs) are especially encouraged to participate. Companies providing innovative solutions to reduce hospital re-admissions and unscheduled care visits, thereby releasing capacity for those in need, would find this contract particularly suitable. Engaging in this tender process could drive business growth by expanding their service portfolio and establishing a strong relationship with a prominent NHS Foundation Trust.

## Notice

CNWL is looking to commission a bespoke High Intensity Use service across the North West London Boroughs of Kensington & Chelsea, Westminster and Hillingdon to support this cohort of individuals. The Trust would like to develop a different, non-clinical approach to address some of the underlying social needs that are not being met by the existing system. The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of patients who frequently present to A&E and/or are re-admitted into hospital within a short period of time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to support an identified cohort of these patients in North West London. The aim is to understand and address the causes of their high intensity use of unscheduled care services and/or their repeated need for hospitalisation, and in turn release capacity to those who need it the most. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23fb4a46-89e6-4ced-845f-57f1e09cd4ff |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £975,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85112000 - Hospital support services

## Release History

- 21 Feb 2025 at 09:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/23fb4a46-89e6-4ced-845f-57f1e09cd4ff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23fb4a46-89e6-4ced-845f-57f1e09cd4ff
  21st February 2025 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54.json.