---
title: "Provision of ITSM Solution"
ocid: "ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2025-01-31"
---

# Provision of ITSM Solution

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7.json)

## Summary

The Competition and Markets Authority (CMA) has completed the procurement process for the provision of an IT Service Management (ITSM) solution, as described in the contract titled "Provision of ITSM Solution". This procurement falls under the industry category of IT software packages (CPV: 48517000) and is intended for delivery to London, with the postal code E14 4QZ. The procurement method was selective, utilizing a call-off from a framework agreement. The tender process concluded on 19th December 2024, and the contract is set to begin on 1st March 2025 and end on 28th February 2026. The key contact for this procurement is Rowan Chapman, reachable at rowan.chapman@cma.gov.uk.

This tender presents significant growth opportunities for businesses specialising in IT software solutions, particularly those capable of providing comprehensive ITSM services. The contract value amounts to £48,266.36 GBP, making it a substantial opportunity for firms of varying scales, though specifically suitable for small and medium-sized enterprises (SMEs). The awarded supplier, TOPDESK UK LIMITED, a large-scale enterprise, exemplifies the level of expertise and service quality expected. Businesses with a strong background in IT service management and a reliable delivery record are well-positioned to compete for similar future opportunities within the public sector.

## Notice

Provision of an ITSM solution for the CMA

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48f72d9b-57f6-4f86-80a3-883f809d2d47 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | 19 Dec 2024 |
| Future notice date | Not specified |
| Award date | 30 Jan 2025 |
| Contract period | 1 Mar 2025 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,266 |
| Lots value | Not specified |
| Awards value | £48,266 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1B 4AD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 31 Jan 2025 at 10:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48f72d9b-57f6-4f86-80a3-883f809d2d47

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48f72d9b-57f6-4f86-80a3-883f809d2d47
  31st January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/87c10898-4d3b-4c1f-b8f7-c80be4dbb3d4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7.json.