---
title: "NPS Operations, Maintenance and Modernisation Services"
ocid: "ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-03-24"
---

# NPS Operations, Maintenance and Modernisation Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792.json)

## Summary

The procurement process titled "NPS Operations, Maintenance and Modernisation Services" was conducted by H M Revenue & Customs (HMRC) in the United Kingdom, specialising in application service providers. The tender was awarded as of 23rd February 2022 and has a total contract value of £70,393,068, lasting five years until 22nd February 2027. The procurement method employed was a limited negotiated procedure without prior publication, with the tender period concluding on 22nd February 2022.

This contract presents significant opportunities for businesses, particularly those involved in IT services and application development, as it encompasses support and maintenance for HMRC's National Insurance and PAYE System. Companies that are large and experienced in providing business application enhancement and modernisation services will be well-positioned to compete in future opportunities related to this contract, especially as HMRC seeks to disaggregate the system for forthcoming market engagements.

## Notice

The contract is for business application support and maintenance services for HMRC's National Insurance and PAYE System (NPS). The contract includes options to provide business application development and enhancement services and NPS solution modernisation services. The intent of the modernisation service is to disaggregate the NPS solution into a number of components in preparation for going to market in future. The contract will have a duration of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d417ad4-870e-42fd-9281-90167e033fb7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2022 |
| Submission deadline | 22 Feb 2022 |
| Future notice date | Not specified |
| Award date | 23 Feb 2022 |
| Contract period | 23 Feb 2022 - 22 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,393,068 |
| Lots value | Not specified |
| Awards value | £70,393,068 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72416000 - Application service providers

## Release History

- 24 Mar 2022 at 17:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d417ad4-870e-42fd-9281-90167e033fb7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4d417ad4-870e-42fd-9281-90167e033fb7
  24th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9721bce5-6940-4372-ac51-2f54ba44fa10

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f226b76c-3d44-4439-8575-16a31db7e792.json.