--- title: "CP2296-22 Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay" ocid: "ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0.json" source: "Contracts Finder" current_stage: "Award" buyer: "DEVON COUNTY COUNCIL" published: "2024-04-04" --- # CP2296-22 Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay Buyer: DEVON COUNTY COUNCIL Current stage: Award OCID: ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0.json) ## Summary The Devon County Council has awarded a contract for the delivery of Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay. The contract is split into two lots: Lot 1 covers Statutory Adult Social Care and Health (NHS) Complaints Advocacy Service in Devon and Torbay, whereas Lot 2 focuses on Children & Young People's Advocacy Service. The contract value is £4,421,269 GBP, with a contract period starting on July 1, 2024, and ending on March 31, 2027. This tender presents growth opportunities for businesses providing statutory advocacy services for adults and children in the health and social care sector. Companies in the health and social work services industry, as well as those offering other community, social, and personal services, would be well-suited to compete. The procurement method used is an open procedure, with a tender period ending on December 15, 2023. Interested parties should consider the specific legislative requirements outlined for each lot to tailor their proposals accordingly. ## Notice This contract is for the delivery of Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay. It is split between two lots as follows: Lot 1 - Statutory Adult Social Care and Health (NHS) Complaints Advocacy Service in Devon and Torbay. Lot 2 - Children & Young People's Advocacy Service Lot 1 - Statutory Adult Social Care and Health (NHS) Complaints Advocacy Service in Devon and Torbay. This contract covers the provision of statutory advocacy services for adults in receipt of social care support who meet the eligibility criteria for such advocacy, and who require NHS Complaints Advocacy support when interacting with the NHS Devon part of the health and social care system. The Service Provider who holds this Lot contract will be required to supply advocacy based on the requirements of the following legislation: - The Care Act 2014 - The Mental Capacity Act 2005 - The Mental Health Act 1983 (as amended in 2007) - NHS Complaints Advocacy as required under The Health and Social Care Act 2012 Lot 2 - Children & Young People's Advocacy Service Under Section 22(4) of the Children Act (1989), the Local Authority must ascertain the wishes and feelings of any child who is, or at risk of becoming, a child looked after, being able to make any decisions about their lives. Every child looked after, including homeless young people aged 16 and 17 years and young people in secure accommodation has a right to be supported by an advocate through the care planning and review processes. In particular the local authority should ensure that children who have difficulty in expressing their wishes and feelings are supported by an advocate who has the appropriate expertise to understand the child's means of communication. This includes disabled children and young people with complex communication needs (The Children Act 1989 Guidance and Regulations Volume 2: The Care Planning, Placement and Care Review 2010; the IRO Handbook: Statutory Guidance for Independent Reviewing Officer and local authorities on their functions in relation to care management and review for looked after children 2010) The Service Provider for this Lot contract will provide advocacy services for the following: - Children subject to Child Protection - Children Looked After and Care Leavers - Health and Social care Complaints - Visiting Advocacy Services to Atkinson Secure Children's Home ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2b16410-214c-4af6-bc22-efff48555fcf | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Apr 2024 | | Submission deadline | 15 Dec 2023 | | Future notice date | Not specified | | Award date | 1 Apr 2024 | | Contract period | 30 Jun 2024 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,421,269 | | Lots value | Not specified | | Awards value | £4,421,269 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEVON COUNTY COUNCIL | | Locality | EXETER | | Post town | Exeter | | Postcode | EX2 4QD | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK43 Devon CC | | Local authority | Exeter | | Electoral ward | Newtown and St Leonard's | | Westminster constituency | Exeter | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | LIVING OPTIONS DEVON; NYAS | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 4 Apr 2024 at 14:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e2b16410-214c-4af6-bc22-efff48555fcf - 14 Nov 2023 at 15:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/259e1e80-fc91-4a62-858e-2a0d4cab991f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e2b16410-214c-4af6-bc22-efff48555fcf 4th April 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/259e1e80-fc91-4a62-858e-2a0d4cab991f 14th November 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.devon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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