---
title: "Cloud Contact Centre Service G-cloud 11"
ocid: "ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2020-11-25"
---

# Cloud Contact Centre Service G-cloud 11

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973.json)

## Summary

The procurement process involves OFSTED, located in Manchester, which has awarded a contract for the "Cloud Contact Centre Service G-cloud 11" as a result of a selective tendering method. This contract, valued at £600,000, was awarded on 26th October 2020 and covers a service period from 1st November 2020 to 31st October 2022. The procurement is classified under the software package and information systems industry, and the tender period concluded on 22nd May 2020.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in cloud computing and customer service solutions. Businesses that offer innovative software products and have experience with contact centre technologies are particularly well-suited to engage with such contracts. The competitive nature of the contract allows SMEs to potentially expand their portfolios and customer bases by providing essential services in the public sector.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Framework Agreement G Cloud 11 This contract is for the provision of a cloud contact centre service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5944bae-1300-4374-9ebf-6341c1d942b5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2020 |
| Submission deadline | 21 May 2020 |
| Future notice date | Not specified |
| Award date | 26 Oct 2020 |
| Contract period | 1 Nov 2020 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Nov 2020 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5944bae-1300-4374-9ebf-6341c1d942b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5944bae-1300-4374-9ebf-6341c1d942b5
  25th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973.json.