---
title: "Warden Call Services"
ocid: "ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Livv Housing Group"
published: "2026-10-13"
---

# Warden Call Services

Buyer: Livv Housing Group  
Current stage: Award  
OCID: ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9.json)

## Summary

Livv Housing Group procured warden call and telehealth services, classified as telephone-answering services. The requirement was for its housing operations in the North West of England. The service category and framework lot indicate a focus on warden call and telehealth provision; no further service specification is described.

The procurement is complete and was awarded to EFT Systems Ltd. Livv Housing Group made a direct award as a call-off from the Building Safety and Compliance Framework, under the Fusion21 framework. The award was made on 17 February 2026, at a value of £168,000. The contract period runs from 1 March 2026 to 28 February 2029, with two options to extend for 12 months each. The procurement was conducted through a framework set up under the Public Contracts Regulations 2015. Small and medium-sized enterprises were considered suitable. The supplier selected was EFT Systems Ltd.

This award shows demand from Livv Housing Group for warden call and telehealth services through a framework call-off, and that an SME supplier was selected. For a comparable requirement, a credible competitor would need to demonstrate the ability to provide the relevant warden call and telehealth services and to compete through the applicable framework route. The contract’s multi-year term, including extension options, indicates a requirement for sustained service delivery rather than a one-off supply. Suppliers with relevant operational capacity and experience in delivering these services to a housing provider would be well placed to demonstrate fit when this requirement is next considered.

## Notice

Livv Housing Group completed a direct award via Building Safety and Compliance Framework - Lot 11 - Warden Call & Tele-health of Fusion 21 Framework. The contract is for 1 year with a 2 options to extend by a further 12-months, (1+1+1). This process was conducted via a Framework set up under PCR 2015. Contracts Finder requires a closing date and time, this has been populated as 02/02/2026 at 12pm

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43640c5b-fa8a-42f5-800d-704c3d1f7192 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Feb 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £168,000 |
| Lots value | Not specified |
| Awards value | £168,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Livv Housing Group |
| Locality | PRESCOT |
| Postcode area | Liverpool |
| Postcode | L34 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | St Michaels |
| Westminster constituency | Knowsley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EFT Systems Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 13 Oct 2026 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43640c5b-fa8a-42f5-800d-704c3d1f7192

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43640c5b-fa8a-42f5-800d-704c3d1f7192
  13th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9.json.