---
title: "Customer Relationship Management Services"
ocid: "ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON LEGACY DEVELOPMENT CORPORATION"
published: "2024-11-25"
---

# Customer Relationship Management Services

Buyer: LONDON LEGACY DEVELOPMENT CORPORATION  
Current stage: Tender  
OCID: ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d.json)

## Summary

The London Legacy Development Corporation (LLDC) has initiated a tender process for the provision of Customer Relationship Management (CRM) services. This tender seeks a strategic CRM marketing agency to deliver a comprehensive CRM solution for the Queen Elizabeth Olympic Park, London Stadium, and SHIFT. The procurement falls under the industry category of business services, covering law, marketing, consulting, recruitment, printing, and security. The tender is at the 'active' stage and utilises an open procedure procurement method. The deadline for submission is 18th December 2024, with the contract period set to start on 19th January 2025 and end on 21st November 2029. The project is based in London, United Kingdom, with an estimated total spend of £450,000.

This tender provides a significant opportunity for businesses specialising in CRM solutions to secure a long-term partnership with a high-profile client. Small and medium enterprises (SMEs) are particularly encouraged to apply, highlighting LLDC's commitment to supporting a diverse range of suppliers. The successful bidder will have the opportunity to enhance their portfolio by providing a scalable CRM solution capable of integrating with multiple data sources, thus potentially driving further business and revenue growth through increased exposure and reputation enhancement. This contract, which also benefits the Greater London Authority (GLA) Group, represents a major opportunity for CRM and marketing agencies looking to expand their operations within a prominent urban setting.

## Notice

London Legacy Development Corporation (LLDC) require a strategic CRM marketing agency to deliver a CRM solution for Queen Elizabeth Olympic Park (QEOP), London Stadium (LS) and SHIFT to deliver a B2C and B2B CRM Solution which will empower conversations with Park partners and prospects to drive revenue. This contract will be let also for the benefit of GLA Group. Our new CRM solution must have the ability to ingest data from multiple sources and add new data feeds as we expand the Park-wide CRM solution. The estimated total spend (including any ad-hoc provisions) is PS450k for the duration of: up to 6 months mobilisation period, 4 years plus additional 2 years (on 1+1 basis subject to authority's discretion).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bdeacdd0-a704-4576-91f9-4ea3d969e836 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | 18 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Jan 2025 - 21 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 25 Nov 2024 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bdeacdd0-a704-4576-91f9-4ea3d969e836

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bdeacdd0-a704-4576-91f9-4ea3d969e836
  25th November 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law,-marketing,-consulting,-recruitment,-printing-and-security./986S2C2G37
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d.json.