---
title: "Digital Delivery of HMRC Services in DDC Newcastle - Design and User Research Requirement"
ocid: "ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-04-03"
---

# Digital Delivery of HMRC Services in DDC Newcastle - Design and User Research Requirement

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416.json)

## Summary

The procurement process pertains to the award of a contract by H M Revenue & Customs for the digital delivery of services in Newcastle, specifically for design and user research requirements. This initiative falls under the IT services industry category, with a total contract value of £3,840,000. The procurement method employed was selective, initiated through a call-off from a framework agreement, and the awarding decision was made on 17 January 2018. The contract's effective period runs from 1 February 2018 to 31 January 2020, with the tender submission deadline having been on 23 November 2017.

This tender provides significant opportunities for small and medium enterprises (SMEs) specialising in IT services, particularly in areas like software development, user research, and agile project management. Businesses that excel in handling technical challenges, such as digital service delivery and open-source software, would be well-suited to compete for similar contracts. The engagement in such projects allows successful bidders to strengthen their capabilities and enhance their portfolios, potentially leading to further contracting opportunities with H M Revenue & Customs and other public organisations.

## Notice

Partnership relationship for the delivery of technical aspects of new and existing front facing digital services developed in Scala using a micro-service architecture. Provision of technical agile specialist incorporating work in scrum teams and delivering in phased sprints. Managing delivery of open source digital code (using SCALA) and digital products in line with HMRCs/GDS Digital standards/design patterns. Delivered through SoW and supplier provided multi-disciplinary teams with capability/skills in business analysis, front end, software development, testing and facilitating scrum teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9353d473-e2d3-45da-8ba7-60cbe2a0e7d0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2018 |
| Submission deadline | 23 Nov 2017 |
| Future notice date | Not specified |
| Award date | 17 Jan 2018 |
| Contract period | 1 Feb 2018 - 31 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,840,000 |
| Lots value | Not specified |
| Awards value | £3,840,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES LTD TRADING AS ORANGE BUS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2018 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9353d473-e2d3-45da-8ba7-60cbe2a0e7d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9353d473-e2d3-45da-8ba7-60cbe2a0e7d0
  3rd April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0525fe92-994f-4e49-bf13-2c004dd70367
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f257a7d3-ff14-4c5a-9cce-3b0bc3c99416.json.