---
title: "Interim IT Support Assistant"
ocid: "ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2018-10-04"
---

# Interim IT Support Assistant

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9.json)

## Summary

The WATER SERVICES REGULATION AUTHORITY is seeking an Interim IT Support Assistant under a selective procurement method, specifically a call-off from a framework agreement. The process was initiated with the tender titled "Interim IT Support Assistant" and concerned the supply services of personnel, including temporary staff, within the services category. The tender period concluded on 17th September 2018, while the contract period is set to commence on 8th October 2018 and conclude on 28th December 2018. This procurement is relevant for locations including Birmingham and London in the United Kingdom.

This opportunity presents significant potential for growth for businesses positioned in the IT support services sector, especially small and medium-sized enterprises (SMEs). Companies specialising in customer service, service desk operations, and IT hardware support would be particularly well-suited to participate, as the role necessitates expertise in handling service desk requests, basic IT troubleshooting, and configuring devices. Engaging in this contract could facilitate partnerships with broader governmental projects and access to further government contracts.

## Notice

Role Description * Customer Service focussed * Service Desk Analyst tasks * Answer the service desk phone - log all incidents and service requests in Service Manager * Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager * Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook * Install image to new Surface Pro computers (someone else will need to add them into SCCM) * Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc * Assist with any video conferencing setups required and resolving issues * Configuring iPhones for new starters * Configuring profiles on Surface pros for new starters * Updating all asset movements in the asset lists * Assist with disposal of redundant IT kit * USB disk audit Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f5d171f-2d05-487d-a930-23b914f9ee4b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2018 |
| Submission deadline | 17 Sep 2018 |
| Future notice date | Not specified |
| Award date | 25 Sep 2018 |
| Contract period | 7 Oct 2018 - 28 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £10,107 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CERTES COMPUTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 4 Oct 2018 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f5d171f-2d05-487d-a930-23b914f9ee4b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f5d171f-2d05-487d-a930-23b914f9ee4b
  4th October 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9.json.