---
title: "Customer Feedback System"
ocid: "ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VIVID"
published: "2022-08-01"
---

# Customer Feedback System

Buyer: VIVID  
Current stage: Award  
OCID: ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8.json)

## Summary

The procurement process involves VIVID, a buyer based in Portsmouth, England, which has awarded a contract for the development and support of a Customer Feedback System. This contract, valued at £131,040, falls under the industry category of Communication and multimedia software package. The procurement method used was a direct award, and the contract period spans from August 1, 2022, to July 31, 2024. The tender period closed on July 28, 2022, marking the key date in this process.

This tender presents valuable opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in software development and customer support services. Companies with a strong focus on customer feedback systems and multimedia software solutions would be especially well-suited to compete for similar contracts, enabling them to expand their market presence and strengthen client relations through enhanced service offerings.

## Notice

Provision & Support for Customer Feedback system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ade60c29-5d1f-43a5-9292-2ab4b4745cd7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2022 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | Not specified |
| Award date | 28 Jul 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £131,040 |
| Lots value | Not specified |
| Awards value | £131,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RAPIDE COMMUNICATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 1 Aug 2022 at 09:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ade60c29-5d1f-43a5-9292-2ab4b4745cd7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ade60c29-5d1f-43a5-9292-2ab4b4745cd7
  1st August 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.vividhomes.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8.json.