---
title: "Digital Engagement Platform"
ocid: "ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-10-09"
---

# Digital Engagement Platform

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183.json)

## Summary

H M Revenue & Customs is seeking a supplier for the acquisition of a Digital Engagement Platform to enhance its customer engagement strategy. This tender, classified under software support services, was awarded on 18th September 2019, and the contract is set to run until 18th September 2020. The total value of the contract is £2,172,564, and the procurement method is selective, involving a call-off from a framework agreement. The procurement process was completed with the tender period concluding on 17th July 2019, with the primary business location being within the United Kingdom and associated territories.

This tender presents a valuable opportunity for technology firms specialising in software support, development, and implementation services. Businesses with expertise in digital engagement solutions, particularly those equipped to handle public sector needs, would be well-positioned to compete. Companies that can deliver innovative and scalable software solutions that facilitate enhanced customer interaction may find significant potential for growth through participation in similar public contracts.

## Notice

Acquisition of a Digital Engagement Platform to support HMRC's customer engagement strategy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/852ad171-7ec9-4fb4-8938-f89bb95b1023 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2019 |
| Submission deadline | 17 Jul 2019 |
| Future notice date | Not specified |
| Award date | 17 Sep 2019 |
| Contract period | 18 Sep 2019 - 18 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,172,564 |
| Lots value | Not specified |
| Awards value | £2,172,564 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NUANCE COMMUNICATIONS IRELAND |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72262000 - Software development services
- 72263000 - Software implementation services

## Release History

- 9 Oct 2019 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/852ad171-7ec9-4fb4-8938-f89bb95b1023

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/852ad171-7ec9-4fb4-8938-f89bb95b1023
  9th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a4dd6219-7cd4-457b-85f9-0618be13eec8
  Redacted contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183.json.