---
title: "Call centre KPI review and benchmarking"
ocid: "ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2022-09-27"
---

# Call centre KPI review and benchmarking

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a.json)

## Summary

The procurement process was completed by OFSTED, the buying organisation, related to a tender titled "Call centre KPI review and benchmarking" in the services industry category. The procurement method used was selective, involving the call-off from a framework agreement. The contract period is from January 17, 2022, to December 31, 2022, with the tender period ending on January 10, 2022, in the North West, United Kingdom.

This tender awarded to NAVIGATION PARTNERS LTD by OFSTED presents opportunities for businesses, particularly SMEs, in the call centre sector. Businesses with expertise in call centre operations and benchmarking can compete effectively in this tender. The contract value is £16,500, and the procurement stage is now in the award phase, offering a chance for growth and collaboration within the call centre service industry.

## Notice

Call centre KPI review and benchmarking

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2ee776c1-7503-4923-8584-5920759de357 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2022 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | Not specified |
| Award date | 10 Jan 2022 |
| Contract period | 17 Jan 2022 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £16,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NAVIGATION PARTNERS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 27 Sep 2022 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2ee776c1-7503-4923-8584-5920759de357

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2ee776c1-7503-4923-8584-5920759de357
  27th September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a.json.