---
title: "Apollo Go-Live Service Desk (GSTT & KCH)"
ocid: "ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GUY'S AND ST THOMAS' NHS FOUNDATION TRUST"
published: "2023-09-21"
---

# Apollo Go-Live Service Desk (GSTT & KCH)

Buyer: GUY'S AND ST THOMAS' NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547.json)

## Summary

The Guy's and St Thomas' NHS Foundation Trust has awarded a contract for the "Apollo Go-Live Service Desk (GSTT & KCH)" project to Atos IT Services UK Limited. The contract, valued at £849,619 GBP, involves helpdesk and support services. The procurement method was selective, with the contract period running from August 24, 2023, to December 1, 2023. The tender was conducted via a call-off from a framework agreement. The procurement took place in London, with the tender period ending on April 19, 2023.

This tender by the Guy's and St Thomas' NHS Foundation Trust presents business growth opportunities for companies providing helpdesk and support services. Businesses well-suited to compete are those with expertise in providing customer service solutions and IT support. The competitive nature of the selective procurement process indicates a focus on quality service provision and a tailored approach to meet the organisation's specific needs. The contract duration allows for a temporary service desk to support the transition during the Epic go-live scheduled for late September 2023.

## Notice

GSTT currently has requirements for a temporary service desk to wrap-around their Electronic Patient Record (Epic) go-live (which is currently scheduled for late September 2023). Essentially, this would sit as a complement to the current in-house service desk, but providing extra resilience to allow GSTT to cope with the swell of additional calls during the first few weeks of Epic being live.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fc2579b-acad-44fc-8c3c-48e10b615c58 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2023 |
| Submission deadline | 19 Apr 2023 |
| Future notice date | Not specified |
| Award date | 12 Jul 2023 |
| Contract period | 23 Aug 2023 - 1 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £849,619 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GUY'S AND ST THOMAS' NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9RT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 21 Sep 2023 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fc2579b-acad-44fc-8c3c-48e10b615c58

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2fc2579b-acad-44fc-8c3c-48e10b615c58
  21st September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2c30440-a721-4b63-96e4-9a156e1cc547.json.