---
title: "Microsoft Unified Support Services"
ocid: "ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-09-17"
---

# Microsoft Unified Support Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f.json)

## Summary

The procurement process for the "Microsoft Unified Support Services" contract has been completed and was conducted by H M Revenue & Customs, an organisation located in London, England. The procurement was categorized under information technology services with a contract value of £1,701,407. The contract period commenced on 29 December 2020 and is set to conclude on 28 December 2021. This was a selective procurement method, awarded as a call-off from a framework agreement, with key award documentation published on 17 September 2021.

This tender presents significant opportunities for businesses specialising in IT support and services, particularly those capable of delivering comprehensive Microsoft product support. Given the nature of the contract, larger IT service providers with established capabilities in problem resolution and preventative support would be well-suited to compete, allowing them to potentially expand their market presence through collaboration with a major public sector buyer.

## Notice

Support across all Microsoft products, providing problem resolution services reactive and preventative support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e8659ed-771a-4920-bf76-53fdf28547ea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2021 |
| Submission deadline | 17 Dec 2020 |
| Future notice date | Not specified |
| Award date | 17 Dec 2020 |
| Contract period | 29 Dec 2020 - 28 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,701,407 |
| Lots value | Not specified |
| Awards value | £1,701,407 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 17 Sep 2021 at 09:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e8659ed-771a-4920-bf76-53fdf28547ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e8659ed-771a-4920-bf76-53fdf28547ea
  17th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f14f7341-60ca-4b63-b476-ff54b4c36cc2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2c95be7-c008-4532-a614-4bc378f4969f.json.