---
title: "Complaints and Feedback Platform - development & support"
ocid: "ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2020-11-11"
---

# Complaints and Feedback Platform - development & support

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87.json)

## Summary

The procurement process for the "Complaints and Feedback Platform - development & support" project was conducted by the CPS, with the contract awarded to Brightwire Technology Services Ltd. This initiative falls within the information technology services sector and was primarily aimed at developing a replacement platform using Microsoft Dynamics. The procurement method utilised was selective, involving a call-off from a framework agreement. The contract period commenced on 21st October 2019 and is set to conclude on 20th October 2021, with an award value of £143,105.

This tender presents growth opportunities for businesses specialising in software development and cloud support services. Companies that can develop, customise, and support Dynamics365 solutions would be well-positioned to compete for such contracts. The extensive experience in IT services and a proven track record in similar projects will enhance the chances of success for SMEs looking to engage in public procurement within the technology sector.

## Notice

The Supplier will specalise in software development, working with the Buyer to develop, implement and support a replacement complaints and feedback platform utilising Microsoft Dynamics licensing. The Services to be provided by the Supplier - Lot 3 Cloud Support are outlined below: - Plan, scope and design a Dynamics365 CRM solution - Develop and customise Dynamics365 in line with the agreed scope - Deploy and deliver Dynamics365 - Support Dynamics365 post-release

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3fb35f4f-dab5-4cf9-9c2b-1d48c5d3808b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2020 |
| Submission deadline | 22 Sep 2019 |
| Future notice date | Not specified |
| Award date | 17 Oct 2019 |
| Contract period | 20 Oct 2019 - 20 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,105 |
| Lots value | Not specified |
| Awards value | £143,105 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTWIRE TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 11 Nov 2020 at 13:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3fb35f4f-dab5-4cf9-9c2b-1d48c5d3808b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3fb35f4f-dab5-4cf9-9c2b-1d48c5d3808b
  11th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87.json.