---
title: "User Centred Design"
ocid: "ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2023-06-27"
---

# User Centred Design

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f.json)

## Summary

The NHS Business Services Authority has awarded a contract for User Centred Design services under the CCS Digital Specialists and Programmes Framework. The contract is valued at £6,250,000 and has a contract period from June 12, 2023, to June 11, 2025. The selected supplier is HIPPO DIGITAL LIMITED, a SME based in Leeds. The procurement method used was selective, through a call-off from a framework agreement.

This tender presents an opportunity for SMEs in the IT services industry, particularly those experienced in consulting, software development, and internet support, to compete for partnership opportunities with the NHS Business Services Authority. The contract, intended to enhance User Centric Design Services across the NHSBSA portfolio, signifies a focus on digital transformation within the healthcare sector. Businesses with expertise in user-centred design and digital services are well-suited to capitalise on this contract for business growth and collaboration.

## Notice

Award of a 2 year contract (with 6 month optional extension) for the provision a partner to provide additional capability to support the delivery of User Centric Design Services within DDaT across the NHSBSA portfolio . Procured using the CCS Digital Specialists and Programmes Framework (DSP), Lot 2 Digital Specialists.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34a10149-98a6-424d-8f30-29f43c39e2cb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2023 |
| Submission deadline | 5 Apr 2023 |
| Future notice date | Not specified |
| Award date | 8 Jun 2023 |
| Contract period | 11 Jun 2023 - 11 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £6,250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jun 2023 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/34a10149-98a6-424d-8f30-29f43c39e2cb
- 23 Jun 2023 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48b7351f-ba2a-4a79-b542-4002984e6374

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34a10149-98a6-424d-8f30-29f43c39e2cb
  27th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/48b7351f-ba2a-4a79-b542-4002984e6374
  23rd June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2e5e985-fec5-4f51-b62c-089566d02613
  23_01_03 UCD Order form and schedules Contract Document fva redacted_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5ff425ec-b63a-424f-843a-8fc822aec886
  23_01_03 UCD Order form and schedules Contract Document fva redacted_Redacted2a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f2f3686c-453d-4ee5-b54a-cd7cf98a0e8f.json.