--- title: "Oracle Software Technical Support" ocid: "ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae.json" source: "Contracts Finder" current_stage: "Award" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2025-04-09" --- # Oracle Software Technical Support Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Award OCID: ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae.json) ## Summary The Department for Work and Pensions (DWP) has completed a procurement process for "Oracle Software Technical Support" services, classified under the IT services industry category. The procurement involved the renewal of Oracle technical support for the period from 06 April 2022 to 05 April 2024, with an option for two additional 12-month renewal periods. This contract, valued at approximately £49,454,543.96 GBP, covers support across various locations including the United Kingdom, British Overseas Territories, Europe, and other regions. The procurement method was selective, conducted as a call-off from a framework agreement, with the contract starting on 06 April 2022 and ending on 05 April 2026. The tender status is complete, with the latest amendment made on 27 February 2024, ensuring the integration of seven additional Oracle software support contracts. This tender presents significant growth opportunities for businesses in the IT services sector, particularly those capable of providing extensive technical support and software consultancy. Small and medium-sized enterprises (SMEs) are especially well-suited to compete, as the suitability criteria include provisions for SMEs. The framework agreement arrangement allows for increased efficiency and streamlined processes, offering an advantageous platform for businesses to secure long-term support contracts with a major public sector entity like DWP. By aligning with the technical requirements and demonstrating expertise in Oracle software support, businesses can leverage this tender to expand their market presence and enhance their portfolio. ## Notice Oracle Technical Support Renewal for the period 06/04/22 - 05/04/24 (initial term) with an extension provision for a further two (2) additional twelve (12) month renewal periods, as shown in the redacted contract (Schedule 20). Contract value stated in this notice includes the initial term plus the optional extension provision(s). Amended notice 27/02/24; DWP is bringing x7 additional Oracle software support contracts into the main Oracle technical support contract (ecm_10299), which are due to expire on 5th April 2024, as per Regulation 72(1)(b) of PCR2015. This has no impact to the total contract value previously published. Additional information: Oracle Technical Support Renewal for the period 06/04/22 - 05/04/24 (initial term) with an extension provision for a further two (2) additional twelve (12) month renewal periods, as shown in the redacted contract (Schedule 20). Contract value stated in this notice includes the initial term plus the optional extension provision(s). Amended notice 27/02/24; DWP is bringing x7 additional Oracle software support contracts into the main Oracle technical support contract (ecm_10299), which are due to expire on 5th April 2024, as per Regulation 72(1)(b) of PCR2015. This has no impact to the total contract value previously published. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Apr 2025 | | Submission deadline | 24 Mar 2022 | | Future notice date | Not specified | | Award date | 25 Mar 2022 | | Contract period | 5 Apr 2022 - 5 Apr 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £49,454,543 | | Lots value | Not specified | | Awards value | £49,454,543 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M2 3AA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Deansgate | | Westminster constituency | Manchester Central | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ORACLE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 9 Apr 2025 at 12:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 - 9 Apr 2025 at 12:20 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 - 27 Feb 2024 at 10:24 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 - 7 Jul 2023 at 12:07 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 - 30 Sep 2022 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d6abb669-e4ff-4c73-a963-c7d4fc3fcf95 9th April 2025 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e3f73d7-d99c-49b7-89f6-66ca3802d7f4 n/a ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f31289ab-443a-4051-a29c-68062dd924ae.json.