---
title: "Community Helpline"
ocid: "ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2024-06-27"
---

# Community Helpline

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6.json)

## Summary

The Torbay Council has awarded a contract for the Community Helpline project, which aims to link individuals with community resources to support mental wellbeing and reduce demand for statutory services. The procurement process was initiated through a tender, and the contract value is £329,000. The contract period runs from November 22, 2023, to December 31, 2024, in the South West region of the United Kingdom within the Health and social work services industry category.

This contract awarded by Torbay Council presents opportunities for businesses, particularly those in the social and personal services sector, to engage in community development projects. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this tender. Businesses with a focus on supporting mental wellbeing and community engagement are encouraged to explore collaboration opportunities with Torbay Council.

## Notice

The Community Helpline links people with community assets as appropriate to the persons need and requirements. Support is provided to individuals and families on several challenges they are facing, including support for their mental wellbeing, independence and challenges related to loneliness and isolation. The Community helpline forms a key component of reducing demand into Adult Social Care and other statutory level services by being a first point of contact that helps citizens manage issues within their communities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a066e9a-0c4f-4c47-96fd-81db5e3657b8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Awarded via Waiver |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2024 |
| Submission deadline | 1 Nov 2023 |
| Future notice date | Not specified |
| Award date | 1 Nov 2023 |
| Contract period | 22 Nov 2023 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £329,000 |
| Lots value | Not specified |
| Awards value | £329,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TORBAY COMMUNITY DEVELOPMENT TRUST |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 27 Jun 2024 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5a066e9a-0c4f-4c47-96fd-81db5e3657b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5a066e9a-0c4f-4c47-96fd-81db5e3657b8
  27th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f32c5bf6-af7b-4a56-a913-f82ac5d564a6.json.