---
title: "Contract for the provision of IBCA Digital Service Management Tooling"
ocid: "ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2025-12-22"
---

# Contract for the provision of IBCA Digital Service Management Tooling

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9.json)

## Summary

The Cabinet Office has completed a procurement process for the provision of a Digital Service Management Tooling for the Infected Blood Compensation Authority (IBCA). The contract, under industry category 'IT services: consulting, software development, Internet and support', was awarded to Freshworks Inc. The procurement was conducted using a selective method, specifically a call-off from a framework agreement. The contract, valued at £279,081, spans from 15th December 2025 to 14th December 2028. This procurement was located in England, with delivery to postal code NE98 1XY. The tender process concluded with the award stage, with the award notice published on 22nd December 2025.

Businesses operating in the IT services sector, especially those with experience in providing comprehensive service management tools, could find growth opportunities in similar public procurement tenders. The selective procurement method suggests that suppliers with pre-existing framework agreements have a distinct advantage in competing for such contracts. Large-scale organisations, similar to Freshworks Inc., could potentially secure lucrative government contracts, thereby expanding their service delivery within the public sector.

## Notice

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | 17 Nov 2025 |
| Future notice date | Not specified |
| Award date | 14 Dec 2025 |
| Contract period | 15 Dec 2025 - 14 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £279,081 |
| Lots value | Not specified |
| Awards value | £279,081 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Dec 2025 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059
  22nd December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8c540115-a13a-4384-8da6-3635a9919aa4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9.json.