---
title: "R6115B: ITSM Tooling"
ocid: "ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Tower Hamlets"
published: "2026-10-23"
---

# R6115B: ITSM Tooling

Buyer: Tower Hamlets  
Current stage: Award  
OCID: ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c.json)

## Summary

Tower Hamlets procured a secure, modern IT service management software-as-a-service solution for its service desk operations. The system is intended to support service governance, reporting and continual improvement. This is a software and IT services requirement, with delivery in England. The buyer is Tower Hamlets, based in London. The requirement centres on providing an ITSM platform rather than a general-purpose IT project, and covers the operational service desk alongside the governance and performance functions that support it.

The procurement is complete and was awarded to Halo Service Solutions Ltd on 20 October 2026 through a direct award. The awarded contract value is £171,520. The contract period runs from 1 April 2027 to 31 March 2030. The procurement was identified as suitable for small and medium-sized enterprises. The stated tender submission deadline was 8 June 2026. No lots are set out. The published procurement information does not describe an evaluation weighting or scoring basis, so no comparison of price and quality criteria can be drawn from it. The awarded value and contract period relate to the selected supplier’s ITSM software service for Tower Hamlets.

For suppliers competing for a comparable Tower Hamlets requirement in future, the award demonstrates demand for a secure SaaS IT service management platform that can underpin day-to-day service desk operations as well as governance, reporting and continual improvement. A credible competitor would need to show that its service can meet those connected operational and management needs, not merely provide a helpdesk tool. The contract was awarded directly to an established software supplier, so evidence of a dependable, supportable ITSM service and the ability to deliver it for a public-sector buyer would be commercially relevant. The requirement was flagged as suitable for SMEs, indicating that businesses of that scale may be relevant competitors for this kind of focused software service.

## Notice

This is to procure a secure, modern IT Service Management (ITSM) Software as a Service (SaaS) solution to support service desk operations, governance, reporting, and continual improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12b8d6c8-4561-43f2-b169-eef4f489a5a3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Oct 2026 |
| Contract period | 1 Apr 2027 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £171,520 |
| Lots value | Not specified |
| Awards value | £171,520 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Tower Hamlets |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E1 1BJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Halo Service Solutions Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2026 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12b8d6c8-4561-43f2-b169-eef4f489a5a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12b8d6c8-4561-43f2-b169-eef4f489a5a3
  23rd October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c.json.