---
title: "Contact Centre Service Improvement"
ocid: "ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-10-06"
---

# Contact Centre Service Improvement

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a

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## Summary

The Home Office has awarded a contract for the "Contact Centre Service Improvement" project, aiming to enhance the capability and performance of HMPO contact centre services. The contract falls under the business and management consultancy and related services category, with a total value of £500,000. The procurement method was selective, involving a call-off from a framework agreement. The tender period ended on 2nd May 2022, and the contract period spanned from 23rd May 2022 to 5th August 2022. The buying organisation, Home Office, is based in Manchester, UK.

This tender presents an opportunity for businesses specialising in consultancy and related services to engage in the enhancement of contact centre capabilities. Small and medium enterprises (SMEs) are particularly encouraged to participate. The procurement process has reached the award stage, indicating a successful bid outcome by ERNST AND YOUNG LLP. Businesses with expertise in contact centre improvements and consultancy services are well-suited to compete for similar contracts in the future.

## Notice

Improvement in the capability and performance of the HMPO contact centre services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/879294e3-0138-4f6d-a708-a6c22931827e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2022 |
| Submission deadline | 2 May 2022 |
| Future notice date | Not specified |
| Award date | 21 May 2022 |
| Contract period | 22 May 2022 - 5 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M5 3LZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST AND YOUNG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 6 Oct 2022 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/879294e3-0138-4f6d-a708-a6c22931827e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/879294e3-0138-4f6d-a708-a6c22931827e
  6th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a.json.