---
title: "Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services"
ocid: "ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WYCHAVON DISTRICT COUNCIL"
published: "2020-08-27"
---

# Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services

Buyer: WYCHAVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b

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## Summary

The Wychavon District Council has completed its procurement process for the tender titled "Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services." This project, falling under the industry category of repair and maintenance services of line telephony equipment, focused on enhancing the existing Mitel telephone system and integrating it with Microsoft 365 for improved communication. The contract period commenced on 10th August 2020 and will run until 9th August 2022, with an overall value of £52,316. The procurement method used was classified as "Other," and the process involved a Further Competition under an established framework agreement. The tender period concluded on 27th July 2020.

This tender presents a valuable opportunity for businesses, especially those specialising in telecommunication services, IT support, and system integration, to grow by leveraging their expertise in maintaining and modernising telephone systems. Companies that are Mitel Gold Partners and Microsoft Silver Partners would be particularly well-suited to participate in future opportunities, aligning with the Council's aim to enhance the resilience and efficiency of their telephony systems. This project not only allows for direct service provision but also fosters relationships with a public sector buyer, potentially opening doors to further contracts and collaborations.

## Notice

Wychavon District Council is inviting tenders in a Further Competition exercise . This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services. The Council requires the successful provider to * Provide Support and maintenance for the existing Mitel telephone system * Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working. To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. *Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile. The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/375e2df1-f51f-45e9-a7b9-3b73b8318203 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2020 |
| Submission deadline | 27 Jul 2020 |
| Future notice date | Not specified |
| Award date | 6 Aug 2020 |
| Contract period | 9 Aug 2020 - 9 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £52,316 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYCHAVON DISTRICT COUNCIL |
| Locality | PERSHORE |
| Post town | Worcester |
| Postcode | WR10 1PT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wychavon |
| Electoral ward | Pershore |
| Westminster constituency | West Worcestershire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment

## Release History

- 27 Aug 2020 at 11:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/375e2df1-f51f-45e9-a7b9-3b73b8318203

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/375e2df1-f51f-45e9-a7b9-3b73b8318203
  27th August 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wychavon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b.json.