---
title: "COV - Contact Centre Telephony Platform Implementation Partner"
ocid: "ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2024-01-19"
---

# COV - Contact Centre Telephony Platform Implementation Partner

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457

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## Summary

The Coventry City Council has recently awarded a contract for the implementation of a contact centre telephony platform. The contract, known as COV - Contact Centre Telephony Platform Implementation Partner, falls under the services category with an agreed contract period starting from January 8, 2024, and ending on January 7, 2027. The procurement method used was G-Cloud 13, and the tender period concluded on November 29, 2023. The buying organisation, Coventry City Council, located in Coventry, England, led this procurement process to enhance their contact centre services.

This tender presents an opportunity for businesses, particularly those specialised in software implementation services, to collaborate with Coventry City Council and contribute to enhancing their contact centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are deemed suitable for participation. By engaging in this contract, businesses can establish a long-term partnership with the council and contribute to the delivery of efficient telephony services, thereby fostering growth and innovation within the service sector.

## Notice

Contract for a partner to deliver the replacement of the Council's existing contact centre telephony platform. The contract has been awarded via G-Cloud 13.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/645926fa-c4f8-4172-b591-c23d5906c2ee |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - G-Cloud 13 |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2024 |
| Submission deadline | 29 Nov 2023 |
| Future notice date | Not specified |
| Award date | 29 Nov 2023 |
| Contract period | 8 Jan 2024 - 7 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £159,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 19 Jan 2024 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/645926fa-c4f8-4172-b591-c23d5906c2ee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/645926fa-c4f8-4172-b591-c23d5906c2ee
  19th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457.json.