---
title: "Integrated Multi Channel Customer Contact and Resource Management Solution"
ocid: "ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE POLICE HEADQUARTERS"
published: "2025-01-21"
---

# Integrated Multi Channel Customer Contact and Resource Management Solution

Buyer: SOUTH YORKSHIRE POLICE HEADQUARTERS  
Current stage: Award  
OCID: ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef)  
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## Summary

The South Yorkshire Police Headquarters has awarded a contract for an "Integrated Multi Channel Customer Contact and Resource Management Solution" under the industry category of software packages and information systems. This contract, valued at £14,000,000, is aimed at managing both emergency and non-emergency public contact, as well as internal communications and resource management for officers. The procurement method used was selective, specifically a call-off from a framework agreement. The procurement cycle is in the Award stage with a contract period starting from 1st December 2024 to 30th November 2032. This project will be implemented in the Yorkshire and the Humber region, with significant milestones including the tender period ending on 31st October 2024 and the award date on 1st November 2024.

This tender presents substantial growth opportunities for businesses specialising in software and information systems, particularly those capable of handling large-scale, integrated communication and resource management solutions. Although the contract was awarded to Sopra Steria Limited, large enterprises with a focus on developing and maintaining robust public safety communication infrastructures would find similar future contracts beneficial. Engaging in such procurement processes can help businesses expand their portfolio, demonstrate expertise in high-stakes environments, and foster long-term relationships with public sector clients.

## Notice

The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1fd36d4-a6ce-4462-b38c-ef5ca579dbee |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 1 Nov 2024 |
| Contract period | 1 Dec 2024 - 30 Nov 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,000,000 |
| Lots value | Not specified |
| Awards value | £13,916,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE POLICE HEADQUARTERS |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S9 2EH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | Darnall |
| Westminster constituency | Sheffield South East |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Jan 2025 at 15:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f1fd36d4-a6ce-4462-b38c-ef5ca579dbee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f1fd36d4-a6ce-4462-b38c-ef5ca579dbee
  21st January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef.json.