---
title: "Contact Centre - Maintenance and Support"
ocid: "ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COMMUNITY HEALTH SERVICES NHS TRUST"
published: "2025-03-26"
---

# Contact Centre - Maintenance and Support

Buyer: LINCOLNSHIRE COMMUNITY HEALTH SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e

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## Summary

Lincolnshire Community Health Services NHS Trust has completed a procurement process for the maintenance and support of its contact centre environment. This tender, titled "Contact Centre - Maintenance and Support," falls under the IT services industry category (CPV 72000000) and is classified as a call-off contract from the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework. The contract was awarded on 24th March 2025, with the contract period starting on 25th September 2025 and ending on 24th September 2026. The total contract value is £28,030. The primary location for the delivery of these services is East Midlands, United Kingdom, with the postal code MK41 7PH. The procurement process utilised a selective method, specifically as a call-off from an existing framework agreement.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those with experience in maintaining and supporting contact centre environments. Small and medium-sized enterprises (SMEs) are particularly well-suited for this procurement, as indicated by the suitability criteria. Participating in this contract can provide significant business growth potential, allowing businesses to establish or strengthen their relationships within the healthcare sector. The supplier selected for this contract is NETCALL TECHNOLOGY LIMITED, which demonstrates the value placed on expertise and specialised knowledge in IT support services.

## Notice

The Contracting Authority has a requirement for maintenance and support services on its contact centre environment. This contract is for 12 months with no extensions and the full contract value is detailed in this notice. This is a call-off contract awarded via the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e3500ec-b248-44c4-885b-0b0bbe36559d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2025 |
| Submission deadline | 3 Feb 2025 |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | 24 Sep 2025 - 24 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,030 |
| Lots value | Not specified |
| Awards value | £28,030 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COMMUNITY HEALTH SERVICES NHS TRUST |
| Locality | LINCOLN, |
| Post town | Lincoln |
| Postcode | LN5 7JH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Park |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Mar 2025 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e3500ec-b248-44c4-885b-0b0bbe36559d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e3500ec-b248-44c4-885b-0b0bbe36559d
  26th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e.json.