---
title: "Customer Service Level 2 and 3 Apprenticeships"
ocid: "ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2025-09-19"
---

# Customer Service Level 2 and 3 Apprenticeships

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd

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## Summary

Cambridgeshire County Council has completed the procurement process to secure a training provider for delivering Customer Service Level 2 and 3 Apprenticeships. The contract was awarded to MBKB Training, under a limited procurement method involving competitive quotation below the threshold. The industry category is education and training services with a postal delivery address in Huntingdon, Cambridgeshire, postcode PE28 4YE. The tender was in the award stage, with a contract period from 3rd June 2025 to 31st March 2028. The contract value was set at £40,000, and the award was published on 19th September 2025.

This tender offers substantial opportunities for businesses specialising in education and training services, particularly those experienced in apprenticeship delivery. SMEs might find this procurement advantageous due to its focus on bespoke training programmes for local authorities. Companies that are able to provide tailored customer service training solutions would be well-suited to compete in similar tenders, assisting organisations like Cambridgeshire County Council in enhancing the skill levels of their workforce through targeted apprenticeship schemes.

## Notice

Procurement of a training provider to delivery up to 10 x Customer Service L2 and L3 apprenticeships across Cambridgeshire County Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37a99730-637d-4242-866b-18c349d6c9c5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2025 |
| Submission deadline | 16 May 2025 |
| Future notice date | Not specified |
| Award date | 15 May 2025 |
| Contract period | 2 Jun 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE28 4YE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | The Stukeleys |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MBKB TRAINING |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 19 Sep 2025 at 09:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37a99730-637d-4242-866b-18c349d6c9c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37a99730-637d-4242-866b-18c349d6c9c5
  19th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f3bb5118-fc8f-4dcf-956b-99d5e78907bd.json.