--- title: "CA18282 - Provision of 111-2 Service" ocid: "ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d.json" source: "Contracts Finder" current_stage: "Planning" buyer: "AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST" published: "2026-07-28" --- # CA18282 - Provision of 111-2 Service Buyer: AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST Current stage: Planning OCID: ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d.json) ## Summary The Avon and Wiltshire Mental Health Partnership NHS Trust is currently in the planning stage of a procurement process titled "Provision of 111-2 Service". This initiative aims to establish a specialist all-age mental health response via the 111 service, as part of NHS England's Long Term Plan. The procurement is classified under health services and seeks to engage potential providers capable of delivering an integrated model for the NHS 111 Mental Health Crisis Response Service. The service targets locations across the UK, British Overseas Territories, Channel Islands, and beyond, with a total estimated contract value of GBP 4,500,000. The current engagement milestone is set to conclude by 28th October 2026, as they aim to complete the call handling aspect of the 111 pathway while retaining clinical responsibilities internally. This tender presents significant growth opportunities for businesses specializing in health services, especially those experienced in crisis management and call handling within mental health frameworks. Companies capable of operating within a collaborative matrix management model would be well-suited to compete in this procurement. Those who can ensure high-quality service delivery through strategic and operational partnerships can expect robust opportunities, given the demand for integrated and responsive mental health crisis services. Engaging in this tender could position businesses favourably within the broader urgent and emergency care frameworks as partners in a nationally prioritised health initiative. Interested parties are encouraged to participate in the early engagement phase to understand opportunities and address potential barriers. ## Notice The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration. Any queries please contact MultiQuote on 020 3920 8054. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca0f8769-db53-4f40-bcef-581178e3cb2c | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 28 Oct 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST | | Locality | BATH | | Post town | Bath | | Postcode | BA1 3QE | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Newbridge | | Westminster constituency | Bath | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 28 Jul 2026 at 13:51 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ca0f8769-db53-4f40-bcef-581178e3cb2c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ca0f8769-db53-4f40-bcef-581178e3cb2c 28th July 2026 - Early engagement notice on Contracts Finder ## Notice URLs - https://suppliers.multiquote.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d.json.