---
title: "Customer Surveying Services"
ocid: "ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HYDE HOUSING ASSOCIATION"
published: "2018-12-17"
---

# Customer Surveying Services

Buyer: HYDE HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b.json)

## Summary

Hyde Housing Association has initiated a procurement process for "Customer Surveying Services," which falls under the survey services industry category (CPV code 79311000). This open tender is located in London, UK, and is currently in the active stage, with a deadline for submission set for 18 January 2019. The contractual period is scheduled to commence on 1 April 2019 and conclude on 31 March 2023. The procurement method employed is an open procedure, allowing multiple vendors to participate.

This tender presents a significant opportunity for businesses focused on customer feedback and data analysis, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies specialising in survey design, data collection, and analytical services would be well-suited to compete, as the project aims to enhance service satisfaction through thorough assessment of customer experiences. Participating in this tender can not only expand market presence but also foster long-term collaborations with a reputable housing association.

## Notice

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: *General perception (e.g. overall satisfaction, net promotor score) *Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2018 |
| Submission deadline | 18 Jan 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2019 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 17 Dec 2018 at 14:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc
  17th December 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Survey-services./NSAC785Q9U
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b.json.