--- title: "Customer Relationship Management (CRM) Combined Procurement - PIN Notice" ocid: "ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2023-04-12" --- # Customer Relationship Management (CRM) Combined Procurement - PIN Notice Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6.json) ## Summary The National Health Service (NHS) England is planning a Customer Relationship Management (CRM) Combined Procurement process, open to SMEs. The procurement involves software-related services and software package and information systems, with a deadline for market engagement set for April 27, 2023. The procurement will take place in Leeds, LS2 7UE, United Kingdom, focusing on integrating various communications software systems. This opportunity with NHS England seeks suppliers who can provide a fully integrated solution for CRM services. Businesses specialised in software-related services would be well-suited to compete for this tender. The procurement process is currently at the planning stage and offers significant potential for business growth within the services industry category. ## Notice Background NHS England are seeking a CRM system, with the ability to track, filter and report against the individuals and organisations that we are engaging and working with and the activities we are doing with them. We need this to happen on a user-friendly system, with a minimal dependence on the supplier in modifying and maintaining the system. Alongside a CRM, NHS England currently manage several communications software systems. Ideally, we would be looking for a system that can integrate these tools, either by directly replacing the tool or by offering the ability to seamlessly integrate within the CRM. These tools include (details of which have been included in the draft specification): - Event registration and management - Detailed surveys and evaluation - Campaign/newsletter distribution - Maintenance of a media and political database/enquiries log - Press notice distribution - Mass email - Media monitoring - Media evaluation NB: Activities* is used in the draft specification (attached) as an umbrella term which includes various interaction types which could include (not exhaustively): * Event/meeting attendance * Expressions of interest * Campaign distribution * Accreditations * Course enrolment * Phone Calls * e-mails * Social media engagement This Prior Information Notice (PIN) is to engage with the market only, in preparation for a potential procurement process being undertaken in the near future. Interested Supplier are invited to answer the following questions and submit their responses via Atamis (https://health-family.force.com/s/Welcome) by 1pm on 27th April 2023 Questions: 1. Can your organisation provide a fully integrated solution that delivers all of the tools listed above? 2. If not, which services & tools can your organisation provide? 3. Please detail which of the service / platform specifications your organisation can meet as described in the attached / accompanying draft specification Please ensure your responses are clearly marked with the relevant question number. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/97428c20-9cd1-4e43-8edf-73d180f2e9f6 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Apr 2023 | | Submission deadline | Not specified | | Future notice date | 27 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72260000 - Software-related services ## Release History - 12 Apr 2023 at 16:05 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/97428c20-9cd1-4e43-8edf-73d180f2e9f6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/97428c20-9cd1-4e43-8edf-73d180f2e9f6 12th April 2023 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d9353b4-8ec5-41cf-82df-857e7117cd04 231112-NHSE Communications Stakeholder Engagement Platforms-Draft Specification for PIN ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6.json.