---
title: "BTA1875 ITSM Service Desk Platform"
ocid: "ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2023-09-04"
---

# BTA1875 ITSM Service Desk Platform

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c.json)

## Summary

In July 2023, the British Tourist Authority awarded a contract for the procurement of ITSM Service Desk Platform services. The tender was part of the Crown Commercial Services G-Cloud 13 Contract with a contract value amounting to £34,957 GBP. The procurement method used was selective, involving a call-off from a framework agreement. The contract period runs from July 10, 2023, to July 9, 2024, with interested parties required to submit their bids by July 3, 2023. The location for service delivery is specified as SW1W 0BD, United Kingdom, catering to information technology services.

This contract awarded by the British Tourist Authority offers business growth opportunities, particularly suited for organisations providing ITSM solutions and services. Small and medium-sized enterprises (SMEs) are encouraged to participate due to the contract's suitability for such entities. The nature of the procurement process provides a structured framework for supplier selection, enhancing competitiveness and ensuring a fair evaluation process. This contract serves as a gateway for eligible businesses to engage in the public procurement sector and potentially expand their market presence within the technology services industry.

## Notice

ITSM Service Desk Platform: Crown Commercial Services G-Cloud 13 Contract, RM1557.13 Initial contract period of one year, with the potential to extend for up to 3 x 12 month periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25e600be-42ba-4368-ad3a-9caa5d07e400 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2023 |
| Submission deadline | 3 Jul 2023 |
| Future notice date | Not specified |
| Award date | 6 Jul 2023 |
| Contract period | 9 Jul 2023 - 9 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,957 |
| Lots value | Not specified |
| Awards value | £34,957 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 4 Sep 2023 at 14:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25e600be-42ba-4368-ad3a-9caa5d07e400
- 10 Jul 2023 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/95fcf86a-bab1-494a-bd29-21cb0356faf2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25e600be-42ba-4368-ad3a-9caa5d07e400
  4th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/95fcf86a-bab1-494a-bd29-21cb0356faf2
  10th July 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4272ad7-bdc7-4325-b72a-04ecaed7ca5c.json.