---
title: "GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services"
ocid: "ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE ACC LIVERPOOL GROUP LIMITED"
published: "2022-11-07"
---

# GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services

Buyer: THE ACC LIVERPOOL GROUP LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179.json)

## Summary

The ACC Liverpool Group Limited has issued a tender titled "Tender for the Provision of Customer Helpdesk Software Services" in Liverpool, North West region of the United Kingdom. The procurement involves customer services and is in the open stage with a tender deadline of 25th November 2022. The contract period is set to start from 1st January 2023 until 31st December 2025.

This tender presents an opportunity for software partners to collaborate with The ACC Liverpool Group to enhance customer service processes. Businesses specialising in customer service software solutions, especially SMEs, are well-suited to compete for this contract. The aim is to streamline customer service functions, enhance feedback mechanisms, and provide business intelligence to improve service levels, particularly through Ticket Quarter.

## Notice

The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2de3a250-d9d3-458b-add1-3e858a5abee4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2022 |
| Submission deadline | 25 Nov 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2023 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ACC LIVERPOOL GROUP LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 4FP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 7 Nov 2022 at 10:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2de3a250-d9d3-458b-add1-3e858a5abee4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2de3a250-d9d3-458b-add1-3e858a5abee4
  7th November 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Liverpool:-Tender-for-the-Provision-of-Customer-Helpdesk-Software-Services/QC7K9FM2H5
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179.json.