---
title: "AT1901 - Corporate Document Management"
ocid: "ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Luton Council"
published: "2026-08-13"
---

# AT1901 - Corporate Document Management

Buyer: Luton Council  
Current stage: Award  
OCID: ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6

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## Summary

Luton Council procured corporate document management services: a software and information systems solution for its customer contact teams. The requirement is for one flexible platform that can support responsive services, adapt to legislative demands, replace paper-based processes, reduce administration and improve productivity by streamlining support services. The work is delivered for Luton Council in Luton, England. The procurement is categorised as services and concerns software packages and information systems (CPV 48000000). The intended solution is therefore relevant to suppliers of document management platforms, digital records and workflow systems, customer-service support technology, and implementation or managed services that help public-sector teams move from paper processes to integrated digital working.

The procurement is complete and was awarded to Civica UK Limited on 5 August 2026. Luton Council used a direct award procedure. The tender deadline was 27 July 2026 at 17:30. The awarded value is £553,955. The contract period runs from 1 November 2026 to 31 October 2028, and the requirement describes the contract term as 2+1. The award is active and covers the full corporate document management requirement rather than separately identified lots. Civica UK Limited is the selected supplier. The published procurement information identifies the service category and direct-award route, while the award records the supplier, value and contract period. This is an outcome notice, not an active bidding opportunity.

This award demonstrates demand from Luton Council for an enterprise document management platform supporting customer contact operations and wider support services. Suppliers preparing for comparable work should be able to provide a flexible, scalable system that consolidates document and information handling, reduces reliance on paper, streamlines administration and improves staff productivity. Credible competitors would also need to show how their platform can adapt to changing legislation without requiring separate systems, and how it can be implemented for public-sector service teams. The opportunity is suitable for SMEs, so smaller technology providers with a strong product, relevant implementation capability and evidence of reliable customer-service workflows may be well placed to compete when this requirement returns to market. The selected supplier is a large organisation, indicating that capacity for organisation-wide delivery is also relevant.

## Notice

The Council requires a solution that will allow customer contact teams to deliver responsive services. Requiring a flexible design allows Luton to adapt to legislative demands with ease and using one platform. The solution will remove paper processes, reduce administration, and boost productivity by streamlining support services. Additional information: Contract Term 2+1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c239652f-5576-4239-93ca-2480b791b4e1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | 27 Jul 2026 |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 1 Nov 2026 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £553,955 |
| Lots value | Not specified |
| Awards value | £553,955 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Luton Council |
| Locality | LUTON |
| Postcode area | Luton |
| Postcode | LU1 2BQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Civica UK Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Aug 2026 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c239652f-5576-4239-93ca-2480b791b4e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c239652f-5576-4239-93ca-2480b791b4e1
  13th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.luton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6.json.