---
title: "Oracle Support"
ocid: "ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THURROCK BOROUGH COUNCIL"
published: "2025-04-10"
---

# Oracle Support

Buyer: THURROCK BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d.json)

## Summary

Thurrock Borough Council has recently awarded a contract for Oracle 2nd & 3rd Line Support services, classified under Software support services and Software maintenance and repair services. The procurement, valued at £265,000, will be active from 1st May 2025 until 31st July 2027. Located in the East of England, this contract follows a selective procurement method through a call-off from a framework agreement. The tender process commenced with an end date for applications on 24th February 2025, and the award was published on 10th April 2025.

This tender represents significant opportunities for businesses specialising in software support and maintenance services, particularly small and medium-sized enterprises (SMEs). The successful supplier, Mastek Systems Company Ltd, an SME based in Middlesex, exemplifies the types of companies that could thrive in such procurements. Companies offering robust Oracle support solutions and those looking to expand their footprint in the public sector could greatly benefit from engaging in similar tenders in this industry category.

## Notice

Oracle 2nd & 3rd Line Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b24780fe-4943-4936-a079-76859e591905 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 9 Apr 2025 |
| Contract period | 30 Apr 2025 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £265,000 |
| Lots value | Not specified |
| Awards value | £265,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK BOROUGH COUNCIL |
| Locality | GRAYS |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72267000 - Software maintenance and repair services

## Release History

- 10 Apr 2025 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b24780fe-4943-4936-a079-76859e591905

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b24780fe-4943-4936-a079-76859e591905
  10th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4c02668-ce4c-4d73-addb-64493389b33d.json.