---
title: "Contact Centre messaging and music on hold provider"
ocid: "ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE DISTRICT COUNCILS"
published: "2017-12-08"
---

# Contact Centre messaging and music on hold provider

Buyer: CAMBRIDGESHIRE DISTRICT COUNCILS  
Current stage: Award  
OCID: ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61.json)

## Summary

The Cambridge City Council is seeking a provider for a managed service related to contact centre messaging and music on hold, under the title "Contact Centre messaging and music on hold provider." This procurement falls under the telecommunications equipment and supplies industry category and is located in the East of England, United Kingdom. The contract was awarded on 12 October 2017, with a total value of £24,000, and runs from 1 December 2017 to 1 December 2020. The procurement method was an open procedure, and the tender period ended on 11 September 2017.

This tender presents excellent opportunities for small and medium-sized enterprises (SMEs) specialising in telecommunications and multimedia software services. Businesses with experience in providing managed services, high-quality audio recordings, and efficient order turnaround times would be particularly well-suited to compete for this contract. Engaging in this procurement can facilitate business growth by establishing long-term relationships with a key public sector client.

## Notice

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: # Designated & Experienced Account Management # Dedicated & Experienced Studio Help Desk # Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required # Professional Voice Artists # High Quality Recordings to Contact Centre Standards # Secure Delivery of Recordings via FTP # Guaranteed Voice Availability # Access to, and use of, non copyright Music on Hold

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2017 |
| Submission deadline | 11 Sep 2017 |
| Future notice date | Not specified |
| Award date | 11 Oct 2017 |
| Contract period | 1 Dec 2017 - 1 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000 |
| Lots value | Not specified |
| Awards value | £24,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE DISTRICT COUNCILS |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 1BY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Market |
| Westminster constituency | Cambridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PREMIER BUSINESS AUDIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48210000 - Networking software package
- 48500000 - Communication and multimedia software package

## Release History

- 8 Dec 2017 at 13:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06
- 30 Aug 2017 at 13:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06
- 16 Aug 2017 at 09:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06
  8th December 2017 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61.json.