---
title: "The Provision of Telephone Translation Services"
ocid: "ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2021-07-14"
---

# The Provision of Telephone Translation Services

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24)  
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## Summary

The Driver & Vehicle Licensing Agency is seeking a supplier for "The Provision of Telephone Translation Services". This procurement falls under the services category, specifically related to translation services (CPV Code: 79530000). The contract, which is an extension of an existing agreement, has a value of £1,664.30 and covers a contract period from 21st April 2021 to 21st April 2022. The tender process has recently been completed, with the deadline for submissions having ended on 20th April 2021.

This opportunity presents a significant avenue for growth for small and medium-sized enterprises (SMEs) in the language services industry, particularly those specialising in translation and interpretation. Businesses that can provide efficient, reliable telephone translation services, with the capacity to handle calls in various languages, would be particularly well-suited to compete for this contract. Given the Agency's long-standing requirement for these services, consistent performance could lead to further opportunities in the future.

## Notice

1 year extension option undertaken for this contract. Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer. The successful supplier will then provide the translation services in the relevant language.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Other - Extension of 1 year option |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2021 |
| Submission deadline | 20 Apr 2021 |
| Future notice date | Not specified |
| Award date | 16 Apr 2020 |
| Contract period | 20 Apr 2021 - 21 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,664 |
| Lots value | Not specified |
| Awards value | £3,329 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THEBIGWORD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services

## Release History

- 14 Jul 2021 at 11:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df
- 13 Jul 2021 at 09:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df
- 1 May 2020 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9dbfd595-9240-4092-8671-ab170b0d8f77

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df
  14th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9dbfd595-9240-4092-8671-ab170b0d8f77
  1st May 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24.json.