---
title: "Sheltered Housing - Call Monitoring, Welfare Check call and Responder service - AWARD"
ocid: "ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "READING BOROUGH COUNCIL"
published: "2024-11-20"
---

# Sheltered Housing - Call Monitoring, Welfare Check call and Responder service - AWARD

Buyer: READING BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db

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## Summary

Reading Borough Council has awarded a contract for "Sheltered Housing - Call Monitoring, Welfare Check call and Responder service" to Tunstall Healthcare (UK) Limited. This contract falls under the social work services category (CPV: 85310000) and will support various sheltered housing services within the Council's portfolio. Key dates for this procurement process include the tender period ending on 25th September 2024 and the contract period running from 1st April 2025 to 31st March 2028. The awarded contract, valued at £247,041, employs an open procedure procurement method, ensuring transparency and competition.

This tender offers significant opportunities for businesses specialising in emergency alarm monitoring, welfare check calls, and site responder services. The contract's suitability for SMEs and VCSEs makes it an attractive prospect for smaller enterprises and community-focused organisations looking to expand their service portfolios in the social work sector. Businesses equipped to provide 24/7 monitoring and welfare services can leverage this contract to enhance their market presence and contribute to the well-being of sheltered housing residents in the South East region of the United Kingdom.

## Notice

We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide: o 24/7 emergency alarm (warden call) monitoring service o Daily welfare check calls - weekends, bank holidays and office closures o Site responder service o across the portfolio within the sheltered housing service. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: 1. General Sheltered, 2. Cedar Court Sheltered Extra Care scheme, 3. Phoebe Cusden House. Full details of the requirement can be found in Annex 1 - Specification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8939e32d-c5b0-4775-8731-2c4130cd87f9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2024 |
| Submission deadline | 25 Sep 2024 |
| Future notice date | Not specified |
| Award date | 20 Nov 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £247,041 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | BERKSHIRE |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 20 Nov 2024 at 12:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8939e32d-c5b0-4775-8731-2c4130cd87f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8939e32d-c5b0-4775-8731-2c4130cd87f9
  20th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f4e12b0a-4734-4019-b90c-2ff9a43430db.json.