---
title: "Customer Engagement Services"
ocid: "ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF DONCASTER COUNCIL"
published: "2025-02-28"
---

# Customer Engagement Services

Buyer: CITY OF DONCASTER COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c.json)

## Summary

The City of Doncaster Council has completed the procurement process for Customer Engagement Services, a project aimed at enhancing their email communication system with residents. The industry category falls under Electronic message and information services (CPV code 64216000). This direct award contract has been granted to Granicus Firmstep Ltd and spans from 17th February 2025 to 16th February 2026. The procurement method employed was direct award, with the tender process having concluded on 1st January 2025. Key locations covered include the United Kingdom and international regions such as British Overseas Territories and the Channel Islands.

This tender offers significant opportunities for businesses specializing in electronic communication and information services, particularly those capable of providing robust and scalable email solutions. Small and medium-sized enterprises (SMEs) are highlighted as suitable candidates for such contracts, providing them with a substantial opportunity for growth through public sector engagements. Firms with proven expertise in establishing effective direct email communication systems would be well-suited to compete, enhancing their portfolio and market presence through collaboration with public sector bodies like the City of Doncaster Council.

## Notice

The email solution system allows the Communications Team to continue a service of direct email communication with residents with key messages.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cb1ab7c-9fba-4777-915e-c0c0fa40b654 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | 1 Jan 2025 |
| Future notice date | Not specified |
| Award date | 28 Feb 2025 |
| Contract period | 17 Feb 2025 - 16 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £29,386 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS FIRMSTEP |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64216000 - Electronic message and information services

## Release History

- 28 Feb 2025 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cb1ab7c-9fba-4777-915e-c0c0fa40b654

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cb1ab7c-9fba-4777-915e-c0c0fa40b654
  28th February 2025 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=91224&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
  User / Company

## Notice URLs

- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c.json.