---
title: "Telecare Call Handling Software and Support"
ocid: "ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2019-02-01"
---

# Telecare Call Handling Software and Support

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8.json)

## Summary

The procurement process for the "Telecare Call Handling Software and Support" contract was managed by Bristol City Council, located in the South West region of the United Kingdom. This contract falls under the services category, specifically relating to software and information systems. The procurement method used was a tender, and it has reached the award stage, with the award being made on 12th November 2018. The value of the contract is £148,474, and it commenced on 1st February 2019, set to conclude on 31st January 2023. The deadline for submissions for the initial tender phase was 31st July 2018.

This contract presents significant opportunities for businesses specialising in technology-enabled services, particularly those offering software support services. Small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) are well-suited to compete for this type of work. Companies looking to enhance their capabilities in telecare technologies and service delivery may find this award advantageous for expanding their market presence and building valuable partnerships in the industry.

## Notice

Provision of Bristol Telecare call handling software and support retender. Additional information: Technology Enabled Services Framework via Consortium Procurement/Northern Housing Consortium

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5af26c3-da07-409e-880a-1596a49db7ae |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2019 |
| Submission deadline | 31 Jul 2018 |
| Future notice date | Not specified |
| Award date | 12 Nov 2018 |
| Contract period | 1 Feb 2019 - 31 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,474 |
| Lots value | Not specified |
| Awards value | £148,474 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS3 9FS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Bedminster |
| Westminster constituency | Bristol South |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JONTEK - A BUSINESS UNIT OF LEGRAND ELECTRIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72261000 - Software support services

## Release History

- 1 Feb 2019 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a5af26c3-da07-409e-880a-1596a49db7ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5af26c3-da07-409e-880a-1596a49db7ae
  1st February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f51a8377-02e6-40bc-8102-aaf5c6e6a0c8.json.