--- title: "Online Moderation Services" ocid: "ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2021-05-27" --- # Online Moderation Services Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Tender OCID: ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a.json) ## Summary The British Broadcasting Corporation (BBC) is conducting a tender for the provision of Online Moderation Services, aimed at enhancing user interaction with its digital platforms. This procurement falls within the IT services category and is located in London, England. Currently in the Tender stage, the deadline for submissions is set for 24th June 2021. The initial contract period commences on 1st October 2021 and extends through to 30th September 2026, with a total estimated contract value between £360,000 and £580,000 annually. The procurement method is classified as Open (FTS). This tender presents significant opportunities for businesses specialising in digital moderation and support services, particularly those that have the capabilities to provide flexible, 24/7 support. Service firms, including SMEs with experience in online community management and content moderation, are especially well-suited to compete for this contract. Engaging in this procurement can help businesses establish a long-term relationship with a leading public broadcasting organisation, potentially leading to further contracts within the media and entertainment industry. ## Notice The BBC requires a single supplier for the provision of online moderation services. The BBC encourages its audience members (Users) to interact with the BBC's Interactive. Services by submitting Content in relation to, for example, blogs and commenting and via engagement on non-BBC social media platforms including Facebook, YouTube, Twitter and Instagram. The BBC wishes to procure the non-exclusive provision by the Supplier of flexible moderation services for the BBC's Interactive Services for up to 24 hours/day, 7 days/week and 365 days/year in accordance with the terms of the Agreement and depending on the BBC's flexible daily moderation requirements. The maximum contract duration is up to 5 years. The initial contract term will be for 3 years, following which the BBC may at its discretion extend the term on 2 further occasions for a period of up to 12 months on each occasion. The annual contract value detailed in 11.1.5 is the total maximum Contract value. The annual estimated contract value is estimated to be between PS360,000 and PS580,000. Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Bravo e-Tendering help desk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c534234-5f0b-4f97-8d46-0b666b0e93c2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Open (FTS) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 May 2021 | | Submission deadline | 24 Jun 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2021 - 30 Sep 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,900,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 27 May 2021 at 08:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9c534234-5f0b-4f97-8d46-0b666b0e93c2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9c534234-5f0b-4f97-8d46-0b666b0e93c2 27th May 2021 - Opportunity notice on Contracts Finder - https://bbc.bravosolution.co.uk/ BBC eSourcing ## Notice URLs - https://bbc.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5216d25-b3e2-4168-a46e-2eec73ad940a.json.