---
title: "IT015 PAY360 PAYMENT SUITE HOSTING & SUPPORT WITH SECURE PCI TELEPHONY"
ocid: "ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2024-12-23"
---

# IT015 PAY360 PAYMENT SUITE HOSTING & SUPPORT WITH SECURE PCI TELEPHONY

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945

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## Summary

Gateshead Council has completed the procurement process for "IT015 PAY360 PAYMENT SUITE HOSTING & SUPPORT WITH SECURE PCI TELEPHONY" under the industry category of Financial analysis and accounting software package (CPV: 48440000). Located in Gateshead, England, the contract focuses on hosting and supporting the Council's Pay360 payment system, including secure PCI telephony. The procurement was executed through a selective method, specifically a call-off from a framework agreement. The contract, valued at GBP 408,197.65, will run from 30th November 2024 to 29th November 2029.

This contract award to Capita Business Services Limited, a large enterprise, provides a substantial business growth opportunity for firms involved in financial analysis and accounting software, particularly those that can leverage experience in handling secure telephony solutions integrated with payment systems. Companies with expertise in managing central income processing and debit or credit card payment solutions will find this project well-suited to their capabilities. While the contract is not specifically tailored for SMEs or VCSEs, larger businesses with similar frameworks can consider similar future opportunities.

## Notice

Support and hosting of the Payments and Income Management system (Pay360) with secure PCI Telephony which covers the following essential core systems currently operational within the Council: (1) A central income processing and repository module used to assist with validating, processing and storage of income. (2) Debit or credit card payments taken over the telephone, online and in-person. Telephone payments taken on Pay 360 integrate with the PCI Pal telephony solution included in this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2442da2d-4be5-4d58-948e-c2243cdd571f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2024 |
| Submission deadline | 29 Nov 2024 |
| Future notice date | Not specified |
| Award date | 19 Dec 2024 |
| Contract period | 30 Nov 2024 - 29 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £408,197 |
| Lots value | Not specified |
| Awards value | £408,197 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48440000 - Financial analysis and accounting software package

## Release History

- 23 Dec 2024 at 08:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2442da2d-4be5-4d58-948e-c2243cdd571f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2442da2d-4be5-4d58-948e-c2243cdd571f
  23rd December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.gatehead.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f52f3bf8-c1d4-47c4-8f23-abd81928f945.json.