---
title: "1272 Provision of Customer Experience Resource"
ocid: "ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-11-05"
---

# 1272 Provision of Customer Experience Resource

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9

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## Summary

The contracting process involves the Department of Health and Social Care (T&T) procuring a service titled "1272 Provision of Customer Experience Resource" through a selective tender method. The procurement is classified under the CPV code 79400000, which relates to business and management consultancy and related services. The contract, valued at £490,200, has a delivery address in London (SW1H 0EU) and covers a contract period from 1st April 2021 to 31st May 2021. The award of the contract was confirmed on 12th July 2021, with an award notice published on 5th November 2021.

This contract presents significant opportunities for large consultancy firms specialising in customer experience and managerial consultancy services. Companies equipped with expertise in design and product delivery will find themselves well-placed to compete in similar tenders, particularly those that have experience working with public sector clients. The procurement method employed indicates streamlined processes, ideal for businesses seeking to expand their engagements within the public procurement framework.

## Notice

Provision of Customer Experience Resource, key personnel within the DDAT specialism across design and product delivery.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08c12b62-e728-43e8-9ab5-9bfb742820d4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 11 Jul 2021 |
| Contract period | 31 Mar 2021 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,200 |
| Lots value | Not specified |
| Awards value | £490,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST & YOUNG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 5 Nov 2021 at 11:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08c12b62-e728-43e8-9ab5-9bfb742820d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08c12b62-e728-43e8-9ab5-9bfb742820d4
  5th November 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NqXC/sLssGWUnynz53CWVocaNCCcRngyIEfmxUe64ZPxeNSY
  1272 (CX) MCF2 Call Off Order Form v1.2_supplier dh signed (1)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9.json.