---
title: "Procurement of AI Telephony and Chatbot"
ocid: "ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
published: "2025-04-30"
---

# Procurement of AI Telephony and Chatbot

Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113

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## Summary

The procurement process led by North Hertfordshire District Council focused on acquiring AI telephony and chatbot services, marking a significant step in modernising their telecommunications. The procurement falls under the telecommunications services industry category, with the scope of the project primarily based in the East of England. The process utilised a selective procurement method via a call-off from a framework agreement. Key dates include the award announcement on 11 April 2025 and the contract, valued at £55,176, covering the period from 31 March 2025 to 31 March 2027. The procurement has concluded, with E.B.I Solutions Ltd being appointed as the supplier.

This tender presents robust opportunities for businesses involved in telecommunications and AI-driven solutions, particularly small and medium enterprises (SMEs), as it highlights a shift towards innovative technology integration. Companies with expertise in automated telephony and chatbot services would be well-equipped to compete effectively in similar future contracts. By participating in such tenders, businesses can gain exposure to public sector requirements and expand their service offerings, potentially leading to further opportunities within similar frameworks.

## Notice

Replacement of current automated telephony services, using a framework agreement to procure AI telephony services provided by EBI.AI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d65f0012-39f4-4516-ba33-7f581e5813b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2025 |
| Submission deadline | 30 Mar 2025 |
| Future notice date | Not specified |
| Award date | 10 Apr 2025 |
| Contract period | 30 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,176 |
| Lots value | Not specified |
| Awards value | £55,176 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | LETCHWORTH |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.B.I SOLUTIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 30 Apr 2025 at 15:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d65f0012-39f4-4516-ba33-7f581e5813b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d65f0012-39f4-4516-ba33-7f581e5813b2
  30th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113.json.