--- title: "THH5410 THH Resident Satisfaction Survey Programme" ocid: "ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TOWER HAMLETS" published: "2019-02-07" --- # THH5410 THH Resident Satisfaction Survey Programme Buyer: TOWER HAMLETS Current stage: Tender OCID: ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a.json) ## Summary Tower Hamlets Homes (THH), an Arm's Length Management Organisation established by the London Borough of Tower Hamlets, has initiated a tender for the "THH Resident Satisfaction Survey Programme". This procurement, classified under public-opinion polling services, is aimed at enhancing resident satisfaction among approximately 21,000 homes in London. The tender is currently in the open procurement stage, with submissions closing on 11th March 2019. The anticipated contract, valued at £400,000, is set to commence on 15th April 2019 and will run for two years, with options to extend for an additional two years. This tender presents a valuable opportunity for businesses specialising in market research or survey services, particularly those with proven experience in conducting large-scale satisfaction surveys in diverse urban settings. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage, especially those that can demonstrate recent work within the housing sector. Interested organisations must register on the London Tenders Portal to access the necessary documentation and submit their applications, ensuring they utilise the portal effectively to avoid any submission complications. ## Notice Tower Hamlets Homes [THH] is an Arm's Length Management Organisation [ALMO] set up by the London Borough of Tower Hamlets in July 2008 to provide housing services for approximately 21,000 homes. Of these 11,500 are currently tenanted properties and the other 9,500 are leasehold. THH manages the housing stock under contract to the Council and, in summary, is responsible for the following services: * managing tenancies and leases * collecting rent and service charges and dealing with arrears * repairing, improving and modernising homes * helping people to get involved in managing homes * handling 'right-to-buy' applications for the Council * estate maintenance and cleaning * dealing with empty properties What we are looking for: THH is seeking a supplier to undertake a programme of resident surveys which inform performance against key indicators within a demographically challenging environment. We are seeking suppliers with experience of large scale survey programmes within the housing sector using a range of methods. Recent experience with conducting satisfaction surveys via a variety of methods in a culturally diverse inner city environment is essential. The anticipated contract start date: 15th April 2019 Lead in period to commence 1st April 2019 The estimated value of the contract is: PS400,000k For a period of: 2 years (with options to extend for a further 2 years by Way of 1 year extensions Additional Information: The London Borough of Tower Hamlets (LBTH) is seeking expressions of interest from interested organisations for the above services and / or goods. Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the opportunity documentation will be available for download. You will be required to complete an online questionnaire. Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required. The council will not be liable for the lack of delegated access within the organisation and will not send any documentation regarding the opportunity, which shall be exclusively available through the portal. Suppliers are responsible for allowing sufficient time to submit their Application. The Council accepts no liability whatsoever for tenders that are not submitted due to internet connectivity issues, transmission delays or errors. Council is an Equal Opportunities Employer and a supporter of Ethical Governance, our protocol can be found HERE Or via http://www.towerhamlets.gov.uk/ If you require any further information prior to submit and expression of interest please contact the Council via email procurement@towerhamlets.gov.uk quoting the internal contract reference number. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23ef540c-612f-4f2e-aed5-91fae1c3edc0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Feb 2019 | | Submission deadline | 11 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Apr 2019 - 14 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TOWER HAMLETS | | Locality | LONDON | | Post town | East London | | Postcode | E14 2BG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Poplar | | Westminster constituency | Poplar and Limehouse | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79311000 - Survey services - 79311100 - Survey design services - 79311210 - Telephone survey services - 79311300 - Survey analysis services - 79320000 - Public-opinion polling services - 79330000 - Statistical services - 79342310 - Customer survey services ## Release History - 7 Feb 2019 at 12:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/23ef540c-612f-4f2e-aed5-91fae1c3edc0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/23ef540c-612f-4f2e-aed5-91fae1c3edc0 7th February 2019 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.towerhamlets.gov.uk - http://www.towerhamlets.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a.json.