---
title: "MHCLG ServiceNow Platform Management & Continued Service Improvement"
ocid: "ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT"
published: "2024-12-06"
---

# MHCLG ServiceNow Platform Management & Continued Service Improvement

Buyer: MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT  
Current stage: Award  
OCID: ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab

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## Summary

The Ministry of Housing, Communities and Local Government (MHCLG) has awarded a contract for the management and continued service improvement of the ServiceNow platform. This procurement, under the CPV code 72000000 for IT services, involves the design and implementation of the ServiceNow Enterprise Service Management suite. The contract, with a value of £4,500,000 GBP, was awarded through a call-off from a framework agreement using a selective procurement method. The contract period spans from 8th November 2024 to 7th November 2026. The services will be delivered within the United Kingdom.

This tender presents substantial opportunities for businesses in IT services, particularly those specialising in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) are well-suited to compete for similar future opportunities, considering the focus on agile and iterative optimisation of cloud-based applications. Companies that can provide robust digital transformation services and ensure ongoing compliance and platform updates would find this tender beneficial for business growth.

## Notice

This contract has already been awarded and is being published for transparency purposes. The Buyer is going through a digital transformation programme, which will introduce new services and develop existing ones delivered on a cloud platform, in an agile way. Automation is a priority and ServiceNow is one of the tools that will help deliver that capability. The Buyer also needs to ensure compliance and continuity for the platform, by ensuring that ServiceNow remains patched and up to date. To continue to deliver a product that meets the needs of the Buyer, it is entering into this Call-Off Contract work to enable an agile, iterative way to optimise the Buyer's approach and develop ServiceNow aligning visions and priorities. The Supplier shall provide services focussed on the design and implementation of the ServiceNow Enterprise Service Management suite of applications. This contract was signed under the companies previous trading name Unifii Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff5d94ce-3288-4db6-a7a9-5ab9ed7f376a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2024 |
| Submission deadline | 30 Oct 2024 |
| Future notice date | Not specified |
| Award date | 7 Nov 2024 |
| Contract period | 8 Nov 2024 - 7 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | Not specified |
| Awards value | £303,380 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INETUM DIGITAL SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Dec 2024 at 10:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff5d94ce-3288-4db6-a7a9-5ab9ed7f376a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff5d94ce-3288-4db6-a7a9-5ab9ed7f376a
  6th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ce2a598-a53f-4dd7-90c0-fb997ebe1a74
  Redacted version of signed contract

## Notice URLs

- http://gov.uk/MHCLG

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab.json.