---
title: "Business Durham Client Management System"
ocid: "ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2017-06-12"
---

# Business Durham Client Management System

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8)  
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## Summary

The procurement process titled "Business Durham Client Management System" initiated by Durham County Council is focused on acquiring a new Client Management System (CMS) to streamline internal processes. This contract falls under the services category within the software package and information systems industry. The tender was published on 1st March 2017 and was active until 17th March 2017. The contract period begins on 1st August 2017 and concludes on 2nd July 2022. The procurement method employed was an open procedure, allowing for broader participation.

This procurement presents significant opportunities for business growth, particularly for SMEs engaged in software development and information system solutions. Companies that can offer innovative management systems tailored to public sector needs would be well-positioned to compete for this contract. Additionally, businesses with experience in systems integration and customer service management are likely to excel in responding to this tender, making them strong candidates for future collaborations with public bodies like Durham County Council.

## Notice

Business Durham has identified a need to purchase a new management Client Management System (CMS) to enable the service to effectively manage its core internal processes. Please note the tender documents can only be accessed via www.nepo.org using the reference DN245654

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fbf475ef-9f76-4431-a8f7-1b2b19612ce7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2017 |
| Submission deadline | 17 Mar 2017 |
| Future notice date | Not specified |
| Award date | 11 Jun 2017 |
| Contract period | 31 Jul 2017 - 31 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXCELPOINT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Jun 2017 at 14:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fbf475ef-9f76-4431-a8f7-1b2b19612ce7
- 12 Jun 2017 at 14:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fbf475ef-9f76-4431-a8f7-1b2b19612ce7
- 1 Mar 2017 at 16:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9c30de5f-956c-4a6e-b1b8-b50d4038125e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fbf475ef-9f76-4431-a8f7-1b2b19612ce7
  12th June 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9c30de5f-956c-4a6e-b1b8-b50d4038125e
  1st March 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.nepo.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5562baf-09bc-40a8-b45e-08b92ad075f8.json.