---
title: "Get into Teaching Information Service"
ocid: "ocds-b5fd17-f55bb95d-b987-4620-adf1-df49f0a43bb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f55bb95d-b987-4620-adf1-df49f0a43bb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f55bb95d-b987-4620-adf1-df49f0a43bb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f55bb95d-b987-4620-adf1-df49f0a43bb0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2018-10-15"
---

# Get into Teaching Information Service

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-f55bb95d-b987-4620-adf1-df49f0a43bb0

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## Summary

The Department for Education in England has initiated the procurement of the "Get into Teaching Information Service," focusing on enhancing teacher recruitment through a contact centre solution and one-on-one advisory services. The procurement began with the tender notice published on 3 May 2018, with a deadline for submissions on 4 June 2018. This open procedure tender, worth £28 million, aims to operate from 1 October 2018 to 30 September 2023 across various regions in the UK. Following the completion of the tender stage, the award for the contract was made to Teleperformance UK Limited on 7 August 2018, with the implementation commencing in October 2018.

This procurement presents significant business opportunities for organisations capable of delivering high-quality contact centre services and advisory support. Companies with expertise in customer service, telemarketing, and educational consulting would be particularly well-suited to compete for this contract. By participating in this procurement, businesses can not only contribute to strengthening the teaching profession in England but also expand their service offerings and client base through a long-term engagement with the Department for Education.

## Notice

The Department for Education (the Authority) has procured a contact centre solution and a one-to-one advice service for eligible Registrants to the Get into Teaching Website to maximise the recruitment of trainee teachers and the number of former teachers that return to the profession each year throughout England. DfE runs a comprehensive programme of initiatives to bolster teacher recruitment, including marketing campaigns to encourage graduates, those with equivalent qualifications, those considering changing career or those considering returning to teaching, to pursue a career in teaching. These marketing campaigns are designed to inform, generate interest and stimulate action. DfE will use the following channels to support marketing campaigns to maximise the number of potential candidates that are recruited to the teaching profession within England: a) The Get into Teaching website - which, in addition to acting as an information source, enables candidates to register their interest in teaching so that they can receive additional support. b) The Get into Teaching Information Service (which is the focus of this planned procurement) - which comprises: * A contact centre - where over the phone and via chat, potential candidates can access advice and guidance from an agent and, register to the Get into Teaching website on an assisted digital basis. The contact centre makes outbound calls to potential candidates that have registered interest in teaching via the Get into Teaching website. This is to support and encourage them to apply to teach a priority recruitment subject and to validate their eligibility for one-to-one support from a dedicated advisor. The next step for eligible registrants that accept support from an advisor, is to start working with the dedicated advisor on a one-to-one basis. * Registrant Advice Service - this is delivered by a team of advisors, whose role is to act as both an inspiring champion of teaching and a practical, pragmatic advisor on applying successfully to teacher training courses or to return to the profession. There are currently three elements to this service to support different groups of potential candidates - these are currently referred to as Early Education Advisors, Premier Plus Advisors and Return to Teaching Advisors. Additionally, the contact centre will address queries from potential candidates on social media. Phone, email and SMS will also be used as communication channels for outbound marketing campaigns and help desks. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at: https://education.bravosolution.co.uk Additional information can be obtained from the abovementioned address Tenders or requests to participate must be submitted electronically via: https://education.bravosolution.co.uk Tenders or requests to participate must be submitted to the abovementioned address

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d700bbd2-77ac-4aba-951c-cd79dc14e08e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2018 |
| Submission deadline | 4 Jun 2018 |
| Future notice date | Not specified |
| Award date | 6 Aug 2018 |
| Contract period | 30 Sep 2018 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,000,000 |
| Lots value | Not specified |
| Awards value | £23,250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 Oct 2018 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d700bbd2-77ac-4aba-951c-cd79dc14e08e
- 3 May 2018 at 15:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/51a6270b-7698-42da-b81a-01964676e1be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d700bbd2-77ac-4aba-951c-cd79dc14e08e
  15th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/51a6270b-7698-42da-b81a-01964676e1be
  3rd May 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0c0d8fbf-ba9a-412f-b323-6e57f968d53a
  Accessing the e tendering portal

## Notice URLs

- https://education.bravosolution.co.uk

## Provenance

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