---
title: "Application Maintenance and Support Services"
ocid: "ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2022-05-16"
---

# Application Maintenance and Support Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7.json)

## Summary

The Financial Conduct Authority (FCA) has completed a tender process for Application Maintenance and Support Services, classified under IT services. The contract, valued at £7,142,277.55, was awarded to Sopra Steria Limited on 28th February 2022, with the service period commencing on 1st May 2022 and ending on 30th April 2024. This open procedure procurement included a tender period that closed on 14th December 2021 and encompassed delivery across multiple locations, including the British Overseas Territories, Channel Islands, and the United Kingdom.

This contracting opportunity is well-suited for medium to large businesses specialising in application maintenance, software development, and IT support services. Companies that can provide comprehensive incident and problem management, as well as IT Service Continuity and Configuration Management services, will find this contract particularly relevant for expanding their market presence in the public sector. Engaging in this project could enhance their credentials and visibility within the procurement landscape.

## Notice

The FCA uses third party partners to provide Application Maintenance and Support Services of systems. This includes services required to keep a software system (application) operational and functional and includes support and maintenance of bespoke code and COTS (commercial off the shelf) and SaaS (Software as a Service) products, providing incident and problem management services to resolve software problems, supporting batch and housekeeping tasks as well as Service Management Services such as IT Service Continuity, Availability and Capacity Management, Release Management and Software and Configuration Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0abd3a2-7f20-4b16-a160-be93f6d469f4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2022 |
| Submission deadline | 14 Dec 2021 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 30 Apr 2022 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,142,277 |
| Lots value | Not specified |
| Awards value | £7,142,277 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 May 2022 at 10:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d0abd3a2-7f20-4b16-a160-be93f6d469f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d0abd3a2-7f20-4b16-a160-be93f6d469f4
  16th May 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=690570888
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f56813a7-2218-434f-b8c1-94774e9ab5c7.json.