--- title: "Unified Communications" ocid: "ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ORBIT GROUP LIMITED" published: "2019-05-14" --- # Unified Communications Buyer: ORBIT GROUP LIMITED Current stage: Planning OCID: ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9.json) ## Summary The procurement process for the "Unified Communications" project is being conducted by Orbit Group Limited, located at Garden Court, Harry Weston Road, Binley Business Park, Coventry, England. Currently in the planning stage, the initiative focuses on replacing the existing contact centre platform to address technology obsolescence and future integration needs. Interested suppliers should note that engagement will close at 10:00 am on 25th May 2019. The procurement method initiated is through a tender, with an emphasis on Software as a Service (SaaS) or hosted solutions, particularly aligned with the implementation of Microsoft Dynamics 365 and Microsoft Teams. This tender presents significant opportunities for businesses, especially those specialising in software solutions and telecommunications. Companies capable of providing cloud-based contact centre platforms and integrating ERP systems will find themselves well-positioned to compete. Notably, small and medium enterprises (SMEs) are encouraged to participate, given the flexible licensing approach Orbit wishes to adopt, enabling scalability based on the evolving needs of their technology infrastructure. ## Notice We are interested to hear from anybody that are able to service the following requirement: Orbit are replacing their incumbent contact centre platform due to forthcoming technology obsolescence and future integration requirements. Replacement Solution - Orbit envisage the future contact centre solution meeting the following criteria * Orbit do not wish to host any infrastructure within their datacentres and would look to SaaS or hosted solutions as a preference * Orbit are about to implement a new ERP system using Microsoft Dynamics 365 and want to ensure any future telephony platform offers flexible methods of integration into this system. * Orbit wish to ensure that there is a flexible approach to licencing to allow growth and shrinkage as the technology needs of the business change during the aforementioned system rollout. * The solution must support up- to 100 total voice and multimedia agents * The solution must include: - Webchat. - Email. - Call recording. - Screen recording. - Call quality scorecards - Wallboards - MI reporting * The solution should ideally provide the ability for data to be pushed to/requested from Workforce management applications such as NICE Total view e.g. call arrival volumes/times, intraday data, average handling times for forecasting/scheduling purposes. * Orbit are about to implement Microsoft Teams as a digital workplace and non-contact centre phone system. Any prospective solution should offer a means of call transference and ideally presence sharing between systems. Please email your response to procurementhelp@orbit.org.uk no later than 10:00am 25th May. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 May 2019 | | Submission deadline | Not specified | | Future notice date | 25 May 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems ### Codes - 32573000 - Communications control system - 48000000 - Software package and information systems ## Release History - 14 May 2019 at 13:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358 - 14 May 2019 at 09:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358 - 13 May 2019 at 08:14 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358 14th May 2019 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.orbit.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9.json.