---
title: "One Housing - Customer Relationship Management (CRM) Solution and Services"
ocid: "ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING GROUP"
published: "2019-11-15"
---

# One Housing - Customer Relationship Management (CRM) Solution and Services

Buyer: ONE HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a

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## Summary

One Housing Group is seeking tenders for a Customer Relationship Management (CRM) Solution and Services, aimed at enhancing their existing systems infrastructure. This procurement falls under the services category and involves cloud-based technology through Software as a Service (SaaS). The tender period concluded on 18 February 2019, with the contract period commencing on 19 February 2019 and lasting until 1 July 2022. The awarded contract, valued at £599,361, was granted to Hitachi Consulting UK Ltd on 15 November 2019.

This tender presents a valuable opportunity for businesses specialising in customer relationship management software and services, particularly those that offer cloud-based solutions. Small and medium-sized enterprises (SMEs) are encouraged to compete for this tender, given the nature of the project that requires collaborative efforts in configuration and customisation of the CRM solution alongside One Housing as a partner throughout the contract duration.

## Notice

One Housing invites tenders from interested parties to provide a Solution and Services to deliver a comprehensive Customer Relationship Management (CRM) Solution. The Solution will be based upon cloud technology through Software as a Service (SaaS), and will be integrated with One Housing's existing systems infrastructure. The Supplier implementing the Solution will work with the One Housing as a valued partner during the Contract term and will work with One Housing to configure and customise the Solution accordingly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e761567e-c5f4-4e70-8a36-20d5aca140ef |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2019 |
| Submission deadline | 18 Feb 2019 |
| Future notice date | Not specified |
| Award date | 15 Nov 2019 |
| Contract period | 1 Jul 2019 - 1 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £599,361 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING GROUP |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 8EH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI CONSULTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 79342300 - Customer services

## Release History

- 15 Nov 2019 at 11:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e761567e-c5f4-4e70-8a36-20d5aca140ef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e761567e-c5f4-4e70-8a36-20d5aca140ef
  15th November 2019 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=27160&B=ONEHOUSING
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/67142
  User / Company

## Notice URLs

- http://www.onehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a.json.