---
title: "Implementation of Amazon Connect Platform Licence"
ocid: "ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-07-14"
---

# Implementation of Amazon Connect Platform Licence

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85

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## Summary

The Royal Borough of Kensington and Chelsea has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. This procurement, which falls under the category of software implementation services, was executed through a direct award using the G-Cloud 14 Lot 3 Framework, and is in the award stage as of 14th July 2026. The contract is valued at £550,000 and covers services from 2nd July 2026 to 31st December 2026. The procurement process did not indicate suitability for SMEs or VCSEs, and the services will be delivered across various locations, including the United Kingdom, Europe, and other global regions.

This procurement offers substantial growth potential for businesses specialising in software implementation and digital transformation services. While the contract has been awarded to a large-scale supplier, PricewaterhouseCoopers LLP, future opportunities similar to this could benefit firms capable of providing advanced communication solutions and expertise using cloud platforms like Amazon Connect. Businesses aiming to engage with similar public sector contracts might consider aligning themselves with recognised frameworks like G-Cloud to enhance their visibility and accessibility to similar opportunities.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/49829e70-3846-4819-bdab-c79c23976a81 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2026 |
| Submission deadline | 30 Jun 2026 |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | 1 Jul 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | £550,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 14 Jul 2026 at 15:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/49829e70-3846-4819-bdab-c79c23976a81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/49829e70-3846-4819-bdab-c79c23976a81
  14th July 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1050505031
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85.json.